1. Introduction

Welcome to SurnaxTech.com (“Website”). These Terms & Conditions (“Terms”) govern your access and use of services offered by Surnax, a digital marketing agency located in Jaipur, Rajasthan, India. By accessing or using our Website or Services, you agree to be bound by these Terms.

2. Definitions

Company: Surnax, operated by founder Anuj Bhamboo.

User: Anyone accessing the Website.

Client: Any individual or organization purchasing services.

Services: Digital marketing, design, branding, content, SEO, ads, and web development solutions.

Website: https://SurnaxTech.com

3. Acceptance of Terms

By using the Website or Services, you confirm that you have read, understood, and accepted these Terms. If you do not agree, you must stop using the Website immediately.

4. Services Offered

Surnax provides services including but not limited to:

• Social Media Marketing
• Meta / Facebook Ads
• Google Ads & Pay-Per-Click Campaigns
• Website Development
• Branding & Creative Design
• SEO & On-page/Off-page Optimization
• Video Editing & Content Production
• Copywriting & Content Creation
• Digital Strategy & Campaign Management

The Company may modify or discontinue any service without prior notice.

5. Eligibility

You must be at least 18 years old and legally capable of entering contracts under Indian law.

6. User Responsibilities

• Provide accurate, updated information when using forms or submitting requirements.
• Not misuse or attempt to hack the Website.
• Not upload harmful, illegal, or copyrighted materials.
• Comply with all applicable Indian cyber and commercial laws.

7. Intellectual Property

All content, designs, branding, graphics, strategies, videos, and websites created by Surnax are the exclusive intellectual property of the Company. Users may not copy, reuse, or distribute any material without written permission.

8. Payment Terms

• Most services require advance payment.
• Advertising budget is billed separately and paid upfront.
• GST may apply based on Indian tax laws.
• Delayed payments may affect project timelines.

9. Refund & Cancellation Policy

Refunds are not issued for services such as:

• Social Media Marketing
• Ads Management (Meta/Google)
• Branding & Design
• SEO Services
• Video Editing
• Consultations
• Content Creation
• Website Development

Refunds are not provided once work has started or resources have been allocated. Project cancellations must be requested in writing.

10. Service Delivery Terms

• Timelines depend on project complexity and client responsiveness.
• Delays caused by client inaction are not the responsibility of Surnax.
• Revisions are limited according to the selected package.
• Changes in scope may affect delivery time and pricing.

11. Limitation of Liability

Surnax is not responsible for business losses, revenue impact, ranking fluctuations, or damages arising from marketing performance. No guarantees are made regarding lead volume, sales, or ROI.

12. Third-Party Tools & Integrations

We rely on platforms such as Meta, Google, WordPress, Instagram, and others. The Company is not responsible for outages, rejections, policy updates, suspensions, or performance issues caused by these platforms.

13. Confidentiality

Surnax maintains strict confidentiality of client data, access credentials, campaign documentation, and business information. Clients must also respect Surnax’s strategies and internal processes.

14. Privacy & Data Usage

Surnax collects necessary client information for communication, onboarding, project execution, and performance improvement. We do not sell or misuse personal data.

View our complete Privacy Policy for full details.

15. Termination Policy

Surnax may suspend or terminate services for violations, non-payment, or misconduct. Clients may also terminate a service but must clear pending payments for completed work.

16. Governing Law

These Terms are governed by the laws of India, and all disputes are subject to the jurisdiction of Jaipur, Rajasthan.

17. Changes to Terms

Surnax may revise these Terms at any time. Continued use of the Website indicates acceptance of updated Terms.

18. Contact Information

For legal or general inquiries:

Surnax
Jaipur, Rajasthan, India
Email: surnaxtech@gmail.com
Phone: +91 70625 97062
Website: https://SurnaxTech.com

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