Privacy Policy

This Privacy Policy describes how Surnax collects, stores, uses, and protects information when you visit SurnaxTech.com or use any of our digital services.

1. Introduction

Surnax (“Company”, “we”, “our”, “us”) is committed to maintaining your privacy and protecting your personal information. This policy applies to all visitors, clients, and users of SurnaxTech.com and covers data collected through digital marketing, branding, website development, SEO, advertising, video editing, and all related services.

By using our website or submitting a form, you consent to our data practices outlined below.

2. Information We Collect

We collect information in three major categories: information you provide, information collected automatically, and information from third-party systems.

A. Information You Provide

Full Name
Email Address
Phone Number / WhatsApp Number
Business or Brand Information
Project Details and Requirements
Budget Preferences
Files, attachments, or documents shared for project work

B. Automatically Collected Data

IP address & browser details
Device type, OS, and screen resolution
Pages visited, time spent, clicks, and user behavior
Traffic source (Google, YouTube, Instagram, Direct, Ads, etc.)
Cookies and tracking information

C. Third-Party Analytics & Tracking Tools

Google Analytics & Search Console
Google Ads Conversion Tracking
Meta / Facebook Pixel
Heatmapping tools
CRM and marketing automation platforms

3. How We Use Your Information

To deliver our marketing, branding, and creative services
To respond to form submissions and service inquiries
To create offers, proposals, and communication messages
To analyze site performance and user behavior
To improve customer support and service quality
To run remarketing and targeted advertising campaigns
To maintain internal records and client history

4. Data Storage & Security

We use secure, encrypted systems to protect your data, including:

Google Workspace & Cloud storage
Password-protected internal systems
Role-based access for authorized team members only
Regular data backups

While we use advanced security practices, no online system is completely risk-free. You share information at your discretion.

5. Sharing of Information

Your information may only be shared under the following circumstances:

With your explicit consent
With trusted third-party vendors (hosting, analytics, payment processors, CRM)
When required by Indian law, government requests, or legal proceedings
To prevent fraud, security breaches, or policy violations

6. Cookies & Tracking

Surnax uses cookies, tracking pixels, session IDs, and analytics tools to:

Improve website performance
Personalize user experience
Track ad conversions
Measure marketing effectiveness

You may disable cookies anytime through your browser settings.

7. Lead Forms & Communication

When you submit a form, your data may be saved in:

Google Sheets & Workspace
Internal CRM dashboards
Marketing automation tools
WhatsApp communication systems

By submitting your details, you agree to receive communication through Email, Phone Call, WhatsApp, or SMS.

8. Payments

We do not store credit card, UPI, or banking details. Payments are processed via:

Razorpay
UPI (GPay, PhonePe, Paytm, etc.)
Bank Transfer

These payment providers follow their own strict privacy and security policies.

9. Third-Party Links

Our website may include external links to blogs, tools, or resources. Surnax is not responsible for the content or privacy practices of these third-party websites.

10. Data Retention

We retain your data for:

Project execution and communication
Legal and operational requirements
Future support and service references
Internal analytics and business improvements

You may request deletion of your data at any time.

11. Your Rights

Request access to the data we store about you
Request data deletion or correction
Opt-out of marketing communication
Withdraw consent for non-essential tracking
Request clarification on how your data is used

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or technological changes. Updated versions will be posted on this page.

14. International Data Transfer

Some data may be processed or stored on servers located outside India (Google, Meta, Hosting Providers). All transfers follow industry-standard protection agreements.

15. Contact Information

If you have questions regarding this Privacy Policy, contact us:

Email: surnaxtech@gmail.com

Phone: +91 70625 97062

Website: https://SurnaxTech.com

Location: Jaipur, Rajasthan, India